Privacy Policy
Last updated: 2026
1. Data Controller
Windsor Fire And Security ("we", "us", "our") is the data controller responsible for your personal data. If you have questions about this policy or wish to exercise your data rights, contact us at info@windsorfiresec.co.uk or call +441753415786.
2. Data We Collect
We may collect and process the following personal data:
- Contact form submissions - your name, email address, phone number, and message content when you submit our contact form.
- Analytics data - anonymised page view data including the page visited and referring website. This data is only collected if you have accepted cookies via our consent banner.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Consent - for analytics cookies and tracking (Article 6(1)(a)).
- Legitimate interest - for responding to enquiries submitted through our contact form (Article 6(1)(f)).
4. How We Use Your Data
- To respond to your enquiries and provide the services you have requested.
- To analyse website usage and improve our services (only with your consent).
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers who assist in operating our website (hosting, analytics), under appropriate data processing agreements.
- Law enforcement or regulatory bodies where required by law.
6. Data Retention
Contact form submissions are retained for up to 12 months, after which they are deleted. Analytics data is retained in anonymised form and does not contain personally identifiable information.
7. Your Rights
Under UK GDPR, you have the right to:
- Access - request a copy of the personal data we hold about you.
- Rectification - request correction of inaccurate data.
- Erasure - request deletion of your personal data ("right to be forgotten").
- Restriction - request we limit how we use your data.
- Portability - receive your data in a structured, machine-readable format.
- Objection - object to processing based on legitimate interest.
- Withdraw consent - withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@windsorfiresec.co.uk. We will respond within one month.
8. Cookies
We use cookies on this website. For full details on which cookies we use and how to manage them, please see our Cookie Policy.
9. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
